FAQs

This page applies to the questions support hears most often, grouped by the moment they come up, with the short answer here and the full rule on the page each answer links to.

Until the order is placed

If the bag is needed by a date

Delivery estimate: 12 to 15 business days, the count beginning the day after the order counts, that is 2 to 3 business days of packing in China followed by 10 to 12 business days in transit. An order that counts on Tuesday, Oct. 27, 2026 arrives between Nov. 13 and Nov. 18. The Shipping Policy has the calendar.

If the order is placed late in the day

Daily cutoff: 4:00 PM Central Time on each weekday. An order paid after that hour, or on a Saturday, a Sunday or a US federal holiday, counts on the next business day.

If the address is outside the lower 48

Delivery area: street addresses in the 48 connected states and Washington, DC, and nowhere else. Alaska, Hawaii, Puerto Rico and every other US territory cannot be chosen, nor can PO Boxes or the military APO, FPO and DPO addresses, and checkout offers them no shipping option.

Unless the cart reaches $69

Shipping charge: $5.90 when the bags add up to less than $69, and free delivery from $69. The Women’s Mini Faux Leather Phone Crossbody Bag in Brown at $11.99 costs $17.89 delivered; a cart of $75.97 ships free.

If Christmas is the deadline

Christmas line: 4:00 PM Central Time on Wednesday, Dec. 2, 2026. A package ordered by then arrives by Dec. 23 even at the slow end. This line comes down on Dec. 26, 2026.

Once the order is placed

If the tracking page is empty

First scan: up to 5 business days after dispatch. The dispatch email itself follows 2 to 3 business days behind the day the order counts. The Order Tracking page shows the status in the meantime.

If the address was typed wrong

Change window: 9 hours from the moment the order is placed, as long as the package has not been dispatched. Write to support, quote the confirmation number and spell out the corrected delivery address. The same window cancels an order, with the money back within 3 business days.

If a customs fee is demanded on delivery

Import duties: paid before the package lands in the United States. Nothing is due at the door. Refuse the request, keep the message and send it to support.

Whenever something goes wrong

If tracking says delivered and the package is not there

Delivered scan: look around the entrance, in the mailbox and with the neighbors or the building manager, wait 2 business days, then email support no later than 14 days after the scan. A package that stays missing is replaced or refunded in full.

Whenever tracking stops moving

Stalled tracking: 9 business days without a new scan. Email support, a trace is opened, and a package not found 6 business days later is replaced or refunded, your choice.

If the bag arrives damaged or is the wrong one

Damage report: photos of the bag, its tag and the package, sent within 14 days of delivery. Support answers within 3 business days and names a replacement or a full refund, and in most cases the bag is yours to keep. The Refund and Returns Policy has the detail.

If the bag is smaller or larger than the listing said

Maker’s figure: every size on a listing is the manufacturer’s own number, and a soft bag can differ from it by up to 2 cm (about 0.8 in). More than 2 cm off in any one dimension counts as not as described, and the return costs you nothing. Measure flat and empty, and photograph the tape against the bag.

If the bag simply disappoints

Change of mind: allowed for 30 days from delivery, with the bag unused and its tags kept. The international postage back to China falls on you, the $5.90 shipping charge is not refunded and the restocking fee is $0.

Once the bag is on its way back

Money back: within 7 business days after the bag reaches the return facility and passes its check, credited to the card or the PayPal account that was charged. Allow 5 to 10 further business days for the bank or PayPal to post it.

If a different bag is wanted

Exchange: not offered as a swap. Return the first bag and place a new order for the second; the new order follows the usual 12 to 15 business days.

Whenever money changes hands

Unless a card or PayPal is used

Payment methods: through the Credit Card option, Visa, Mastercard, American Express or Discover; or PayPal. Wallet apps such as Apple Pay and Google Pay are not wired into checkout. Paper and cash routes are closed too: checks, bank transfers and cash on delivery are all refused, the store sells no gift cards and runs no installment plan, and cryptocurrency is not taken. The Payment Policy explains each step.

If a tax line is expected at checkout

Sales tax: none is added. The amount due is the bags plus the shipping charge when the cart is under $69.

Once the charge appears on your statement

Charge timing: payment is taken in full at the moment the order is placed. The name beside the charge is chosen by the payment processor and may not say PrettyPettyMerch; match the amount and the date to your confirmation email.

Whenever the bags themselves are the question

Unless the word leather appears on a listing

PU faux leather: polyurethane over a fabric backing, the material of every bag on the site. No bag is leather and no listing says otherwise. The Materials and Measurements page describes the finishes, the linings and how to care for the surface.

If two bags are being compared

Listing figures: width, height and depth in centimeters with the inch conversion beside them, the strap drop or strap length, the closure, the pockets the maker counts and, on some listings, the weight. Compare them with a bag you already own. Support does not measure the bags and cannot add a figure the maker did not give.

If a bag’s color looks different on your screen

Color name: the word in the listing title, such as Burgundy, Taupe or Cream, is the one to rely on. Screens shift colors, and a shade that looks a little different from the photo is not a fault. A plainly different color is, and the Refund and Returns Policy covers it.

Whenever the store itself is the question

If the seller’s identity is the question

Seller: TEJA TRIPLETT FUNY LLC, EIN 99-4915798, with its mailing address at 244 S 11th Ave Apt 2W, Maywood, IL 60153, United States. PrettyPettyMerch is the store name. The About Us page sets out how the store works and what it promises.

If a person is needed

Support: contact@prettypettymerch.com or +1 (708) 621-4769, weekdays, 8:00 AM through 4:00 PM Central Time, and a reply arrives within 1 business day. The form and the checklist of what to include are on the Contact Us page.

Whenever you need a person

Who	What they do
You	Read the answer, then open the linked page for the full rule
Support	Email contact@prettypettymerch.com, call +1 (708) 621-4769 on weekdays, 8:00 AM through 4:00 PM Central Time, or send the form on the Contact Us page; every message is answered no later than 1 business day after it arrives