Contact Us
This page applies to anyone who wants to reach the people behind prettypettymerch.com, whether about an order, a bag, a return or your personal data.
If a letter is the way
Mailing address: 244 S 11th Ave Apt 2W, Maywood, IL 60153, United States. It is the address of TEJA TRIPLETT FUNY LLC, the company that runs the store, and it is an apartment. Letters reach the company there. Bags do not: nothing is stocked at the address, no visitor can be received and a return sent there cannot be processed, since returns travel to whatever address the RMA email gives.
If talking is easier
Phone: +1 (708) 621-4769, a US number in the 708 area code west of Chicago. Call during support hours and a member of the support team picks up; outside those hours the call goes to voicemail, and the voicemail is answered on the next business day. For anything about an order, have the confirmation number ready.
Whenever an order is the subject
Email: contact@prettypettymerch.com, the inbox the whole support team reads. Email is the fastest route for anything that needs a record, such as a return request, a damage report or an address change, since the reply can carry the RMA number, the tracking link or the refund date. Put the confirmation number in the subject line.
If a form is easier
Contact form: the form below, which lands in the same inbox as email and gets the same reply time.
Until 4:00 PM Central Time on a weekday
Support hours: weekdays, 8:00 AM through 4:00 PM Central Time. The team is off on weekends and on US federal holidays. A message sent at 6:40 PM Central Time on Friday, Nov. 6, 2026 is read on Monday, Nov. 9.
If another time zone is home
Central Time: the clock used for every hour on this site, including the 4:00 PM daily cutoff on the Shipping Policy. Chicago time is one hour behind New York and two hours ahead of Los Angeles. The partner that packs your bag works on China’s clock, 13 or 14 hours ahead of Chicago depending on the season, so a question that has to go to the partner, such as whether packing has started, may use up the whole business day.
Once your message arrives
Reply time: 1 business day at most, for email, the form and voicemail alike. A question that needs the carrier or the partner gets a first reply within that day saying when the full answer will come.
Whenever one reply should settle it
Complete message: one that lets support act without asking anything back. Include:
- Your confirmation number.
- The email you gave at checkout.
- Which bag it concerns.
- Photos of the bag, its tag and the package, if something is wrong with it.
- What you want to happen, in a line or two.
If the question is about your data
Privacy request: an email about seeing, correcting or deleting personal data, sent with the subject line Privacy request, or an opt-out of sale and sharing sent with the subject line Opt out. Those subject lines route the message to the person who keeps the log, and the deadlines set on the Privacy Policy and behind the Do Not Sell or Share My Personal Information link start on receipt.
Unless every contact detail matches
Consistency check: the way you can confirm that a contact detail is real. The phone number carries the +1 country code and belongs to the same country as the address, the email address is on the prettypettymerch.com domain, and the same three details appear in the footer, in the company table on About Us and in the seller section of the Terms and Conditions. A message or a page using other details is not from the store.
Whenever you need a person
| Who | What they do |
|---|---|
| TEJA TRIPLETT FUNY LLC | EIN 99-4915798; mailing address 244 S 11th Ave Apt 2W, Maywood, IL 60153, United States; owner of the store |
| The partner in China | Packs and dispatches the bags; receives returns at the RMA address |
| Support | Email contact@prettypettymerch.com, call +1 (708) 621-4769 on weekdays, 8:00 AM through 4:00 PM Central Time, or send the form above; every message is answered no later than 1 business day after it arrives |