Order Tracking

This page applies to anyone with a PrettyPettyMerch confirmation number who wants to see where the order stands and where the package is.

Once the confirmation number is at hand

Tracking form: the two fields below. Type in two things: the confirmation number from your order email, and the email address used for that order. The result shows the order status and, after dispatch, the tracking number from the dispatch email.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Until the dispatch email arrives

Dispatch email: the message sent on the day our partner in China hands the package to the carrier, which happens 2 to 3 business days past the day the order counts. It names the carrier and carries the tracking number and a link. Before it arrives, the form above shows the order as being prepared and has no tracking number to show.

If the status reads processing or completed

Order status: the one-word state WooCommerce gives an order. Processing covers everything from payment to packing: the order is paid and either waits for the 4:00 PM Central Time batch or is already with the packers. Completed means dispatch has happened and the tracking email is out; it does not mean the package has arrived. Cancelled and refunded mean what they say, and each comes with its own email.

Until the first scan shows

First scan: the carrier’s first record of the package. It can take up to 5 business days to appear after dispatch, while the package is in the air or waiting for a customs scan, and an empty tracking page during those days is normal. The scans that follow come from the cross-border carrier and then from the US carrier on the last leg.

Whenever 9 business days pass and nothing is scanned

Stalled tracking: no new scan for 9 business days. Email support with the confirmation number. Support asks the carrier for a trace, and a package still unfound 6 business days later is replaced or refunded in full, as you prefer, under the Shipping Policy.

If two tracking numbers arrive on one order

Split delivery: an order of two or more bags sent as separate packages. Two packages mean two dispatch emails and two tracking numbers. Track each one separately; the 12 to 15 business days apply to each.

Whenever you need a person

Who What they do
You Keep the confirmation email, allow 5 business days for the first scan, report a stall after 9 business days
The carrier Logs each scan and marks the package delivered
Support Email contact@prettypettymerch.com, call +1 (708) 621-4769 on weekdays, 8:00 AM through 4:00 PM Central Time, or send the form on the Contact Us page; every message is answered no later than 1 business day after it arrives